Shipping Policy

Shipping Policy for Kings Avenue Clothing

At Kings Avenue, we aim to provide a smooth and efficient delivery experience for all our customers. This policy outlines our shipping procedures and your rights as a customer, in accordance with UK consumer law.

1. Processing and Dispatch Times

We process all orders within 2 business days of receiving your order confirmation. You will receive an email notification once your order has been dispatched, including any tracking details if applicable.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak periods (such as holidays or sales), processing times may be slightly longer.

2. Delivery Options and Timeframes

We offer the following delivery options for UK addresses:

  • Standard Delivery: Estimated delivery within 3-5 working days from dispatch.
  • Express Delivery: Estimated delivery within 2 working days from dispatch.
  • Next-Day Delivery: Orders placed before 10:00am will be delivered the next working day. Orders placed after this time will be processed and dispatched the next working day.

Delivery times are estimated and may vary depending on factors beyond our control, such as postal delays or unforeseen events. 

Free shipping is available for orders over £100. Shipping costs are calculated and applied at checkout based on the selected shipping method and order total.

4. No International Shipping

We currently do not offer international shipping. Our delivery services are limited to the UK only.

5. Undeliverable Packages

If a parcel is returned to us as undeliverable due to an incorrect address or failure to collect the package after a missed delivery attempt, we will contact you to arrange redelivery. A redelivery charge will be applicable to cover the cost of sending the parcel again.

If you prefer to cancel the order instead of arranging redelivery, we will issue a store credit for the value of the items, excluding the original shipping cost.

6. Order Tracking

Where available, tracking information will be provided with your dispatch confirmation email. You can use the tracking number to follow your order through the courier's website or service.

7. Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. To cancel your order, please contact us at kingsaveclo@gmail.com

Once you have notified us of your cancellation, you have another 14 days to return the goods to us. Items must be in their original condition, and you will be responsible for return shipping costs. Once we receive the goods, we will process your refund (excluding original shipping costs) within 14 days.

8. Contact Us

For any questions regarding our shipping policy or your order, please contact us at kingsaveclo@gmail.com.